CONTRACT FOR TRANSPORTATION SERVICES
This Transportation Services Agreement (“Agreement”) is made and entered into by and between One Way Global Limos (“OWGL,” “Company,” “we,” “us,” or “our”) and the individual, group, organization, or entity booking transportation services (“Customer,” “Client,” “you,” or “your”).
By submitting a deposit, signing this Agreement, confirming a reservation by text, email, phone, online booking, invoice, payment link, or otherwise accepting transportation services from OWGL, the Customer acknowledges that they have read, understood, and agreed to be legally bound by the terms and conditions set forth below.
1. TRANSPORTATION SERVICES
OWGL agrees to provide professional transportation services for the date, time, vehicle, pickup location, itinerary, and service duration agreed upon at the time of booking. All services are subject to vehicle availability, driver availability, weather, traffic, road conditions, safety concerns, governmental restrictions, and all applicable laws and regulations.
The Customer understands that all quoted times, travel estimates, arrival times, and route estimates are based on information available at the time of booking and are not guaranteed due to factors outside of OWGL’s control, including but not limited to traffic, construction, weather, accidents, law enforcement activity, road closures, bridge or tunnel delays, venue congestion, event traffic, mechanical issues, or acts of God.
2. DEPOSIT AND BOOKING CONFIRMATION
A deposit is required to secure any reservation. No reservation is considered fully confirmed unless and until the required deposit or payment has been received and accepted by OWGL.
The Customer understands and agrees that vehicles are booked on a first-deposit, first-confirmed basis. OWGL is under no obligation to hold a vehicle, driver, date, or time without receipt of the required deposit.
Deposits may be paid by Zelle, Venmo, Cash App, credit card, debit card, PayPal, invoice, payment link, or any other accepted payment method approved by OWGL. Any processing fees, credit card fees, PayPal fees, or transaction fees are the sole responsibility of the Customer unless otherwise stated in writing.
3. PAYMENT OF BALANCE
Unless otherwise agreed in writing, the remaining balance is due in full at or before vehicle arrival. OWGL reserves the right to refuse service, delay service, or terminate service if payment is not made in full when due.
Tips and gratuities are not included unless expressly stated in writing. Any gratuity provided goes directly to the chauffeur or assigned driver.
The Customer agrees that failure to pay any balance, overtime, damage fee, cleaning fee, smoking fee, or additional charge may result in collection action, legal action, additional administrative fees, attorney’s fees, and any other costs associated with recovering the amount owed.
4. CANCELLATION POLICY
If the Customer cancels transportation services within seven calendar days of the scheduled service date, OWGL reserves the right to retain up to 50% of the deposit as a cancellation fee.
This cancellation policy applies to all bookings and is non-negotiable unless OWGL provides a written exception.
Deposits may be transferable to another available date, subject to vehicle availability, driver availability, price changes, seasonal demand, and OWGL approval. Transfer of a deposit does not guarantee the same vehicle, rate, package, or availability.
No-shows, same-day cancellations, refusal to board, failure to provide correct pickup information, failure to respond to driver or company communications, or cancellation after the vehicle has been dispatched may result in forfeiture of the deposit and/or additional charges.
5. CUSTOMER RESPONSIBILITY FOR ACCURATE INFORMATION
The Customer is responsible for providing accurate and complete booking information, including but not limited to:
Date of service
Pickup time
Pickup address
Final destination
Additional stops
Number of passengers
Service duration
Special requests
Contact person and phone number
Type of event
Any accessibility or safety concerns
OWGL is not responsible for delays, missed events, additional mileage, additional time, cancellation, or service issues caused by incorrect, incomplete, or late information provided by the Customer.
Any changes to the itinerary, pickup time, passenger count, stops, service duration, or final destination may result in additional charges and are subject to driver and vehicle availability.
6. ASSUMPTION OF RISK
The Customer acknowledges and voluntarily assumes all risks associated with transportation services, including but not limited to risks related to entering, exiting, standing near, riding in, or using any vehicle provided by OWGL.
The Customer understands that transportation involves inherent risks, including but not limited to sudden stops, turns, road conditions, traffic conditions, weather, other drivers, vehicle movement, passenger behavior, and circumstances beyond OWGL’s control.
The Customer accepts full responsibility for their own conduct and the conduct of all passengers in their group.
7. RELEASE OF LIABILITY
To the fullest extent permitted by law, the Customer, on behalf of themselves and all passengers in their party, releases, waives, discharges, and holds harmless OWGL, including its owners, officers, directors, employees, chauffeurs, drivers, contractors, affiliates, agents, representatives, successors, and assigns, from any and all claims, liabilities, damages, injuries, losses, costs, expenses, demands, causes of action, or lawsuits arising out of or related to the transportation services provided.
This release includes, but is not limited to, claims involving:
Personal injury
Bodily injury
Emotional distress
Property damage
Loss of personal property
Theft of personal property
Items left behind
Delays
Missed flights
Missed events
Missed reservations
Mechanical issues
Traffic delays
Weather-related delays
Passenger misconduct
Acts or omissions of third parties
Any condition outside of OWGL’s reasonable control
This release applies whether such claims are known or unknown, anticipated or unanticipated, direct or indirect, except where prohibited by law.
8. PERSONAL PROPERTY AND LOST ITEMS
The Customer and all passengers are solely responsible for any and all personal property brought into, onto, or around the vehicle.
OWGL is not responsible for lost, stolen, damaged, misplaced, forgotten, or abandoned property, including but not limited to phones, wallets, purses, bags, clothing, jewelry, electronics, cash, gifts, alcohol, decorations, luggage, personal items, or any other belongings.
The Customer agrees that OWGL has no responsibility for any item:
Brought onto the vehicle by the Customer or their group
Left behind after the trip
Forgotten during or after the trip
Misplaced by any passenger
Taken by another passenger
Brought onto the vehicle without OWGL’s knowledge
Not documented or acknowledged by OWGL in writing
Any unclaimed, abandoned, or forgotten items may be disposed of, discarded, donated, or otherwise handled at OWGL’s discretion after a reasonable period of time.
If OWGL agrees to return a lost item, the Customer is responsible for any delivery fee, shipping cost, driver fee, fuel cost, toll, or administrative cost associated with returning the item.
9. PASSENGER CONDUCT
The Customer is responsible for the behavior, safety, and conduct of all passengers in their party.
All passengers must comply with driver instructions, safety rules, traffic laws, vehicle rules, and company policies at all times.
OWGL reserves the right to terminate service immediately, without refund, if the Customer or any passenger engages in unsafe, illegal, abusive, threatening, disrespectful, destructive, or inappropriate behavior.
Prohibited behavior includes, but is not limited to:
Fighting
Harassment
Threats
Drug use
Illegal activity
Excessive intoxication
Standing while vehicle is moving
Opening doors while vehicle is moving
Throwing objects from the vehicle
Damaging the vehicle
Interfering with the driver
Refusing to follow safety instructions
Bringing weapons, illegal drugs, or prohibited items into the vehicle
If service is terminated due to passenger misconduct, the Customer remains responsible for the full contracted amount and any additional fees, damages, cleaning costs, or legal expenses.
10. ALCOHOL, SMOKING, AND ILLEGAL SUBSTANCES
No illegal drugs or illegal substances are permitted in any OWGL vehicle at any time.
Alcohol consumption is only permitted when allowed by law and when approved by OWGL. The Customer is solely responsible for ensuring that all passengers comply with applicable alcohol laws, including laws regarding underage drinking.
Smoking, vaping, hookah, marijuana, tobacco, cigars, cigarettes, or any similar substance is strictly prohibited unless OWGL gives written permission in advance.
If smoking or vaping occurs without authorization, the Customer agrees to pay a smoking and cleaning fee determined by OWGL. Additional charges may apply for burns, odor removal, stains, ashes, residue, damage, or vehicle downtime.
11. DAMAGE TO VEHICLE
The Customer is financially responsible for any damage caused by the Customer or any passenger in their group.
Damage includes, but is not limited to:
Broken glass
Broken seats
Damaged lights
Damaged TVs
Damaged bars
Damaged sound systems
Damaged flooring
Damaged doors
Damaged windows
Burn marks
Spills
Vomiting
Excessive trash
Food or drink stains
Confetti cleanup
Glitter cleanup
Bodily fluids
Any damage caused by negligence, misuse, or misconduct
The Customer authorizes OWGL to charge the Customer for cleaning, repairs, replacement parts, labor, loss of use, vehicle downtime, administrative fees, and any other costs related to damage caused during the reservation.
12. CLEANING FEES
The Customer agrees to return the vehicle in a reasonable condition.
Excessive cleaning may result in additional charges. Excessive cleaning includes, but is not limited to:
Vomiting
Food spills
Drink spills
Glitter
Confetti
Balloons
Decorations
Mud
Trash
Bodily fluids
Smoke odor
Stains
Broken items
Any condition requiring professional cleaning
Cleaning fees are determined at OWGL’s discretion based on the condition of the vehicle and the cost required to restore the vehicle.
13. OVERTIME AND ADDITIONAL TIME
Service time begins and ends according to the agreed booking terms. Any additional time beyond the reserved period is considered overtime and is subject to additional charges.
Overtime is not guaranteed and is subject to vehicle availability, driver availability, legal driving limits, and other scheduled reservations.
If the Customer requests or causes additional time, additional stops, waiting time, route changes, or delays, the Customer agrees to pay all applicable overtime and related charges.
14. DELAYS, TRAFFIC, AND FORCE MAJEURE
OWGL is not liable for delays or service interruptions caused by circumstances beyond its reasonable control, including but not limited to:
Traffic
Weather
Accidents
Road closures
Bridge or tunnel delays
Police activity
Event congestion
Mechanical issues
Government restrictions
Natural disasters
Emergencies
Illness
Acts of God
Acts of terrorism
Civil unrest
Construction
Airline or venue delays
Any condition outside OWGL’s control
OWGL will make reasonable efforts to provide safe and reliable service, but the Customer understands that exact arrival times and travel times cannot be guaranteed.
15. VEHICLE SUBSTITUTION
OWGL reserves the right to substitute a vehicle of similar or greater value if the originally requested vehicle becomes unavailable due to mechanical issues, safety concerns, scheduling conflicts, emergency circumstances, or any condition beyond OWGL’s control.
Vehicle photos, descriptions, amenities, and layouts are provided for general reference. Exact features may vary by vehicle.
16. SAFETY AND DRIVER AUTHORITY
The chauffeur or assigned driver has full authority to make safety-related decisions during the trip.
The driver may refuse to operate the vehicle, stop the vehicle, remove passengers, or terminate service if the driver believes there is a safety risk, legal violation, passenger misconduct, vehicle misuse, or any condition that may endanger the driver, passengers, public, or vehicle.
The Customer agrees that safety decisions made by OWGL or its driver are final.
17. INDEMNIFICATION
The Customer agrees to indemnify, defend, and hold harmless OWGL, its owners, officers, directors, employees, chauffeurs, drivers, contractors, affiliates, agents, representatives, successors, and assigns from and against any and all claims, demands, damages, liabilities, losses, lawsuits, judgments, penalties, fines, costs, and expenses, including reasonable attorney’s fees, arising out of or related to:
The Customer’s reservation
Passenger conduct
Damage to the vehicle
Personal injury claims
Property damage claims
Illegal activity
Alcohol use
Smoking or vaping
Violation of this Agreement
Violation of any law or regulation
Claims made by any passenger or third party connected to the Customer’s booking
18. NO GUARANTEE OF SPECIFIC AMENITIES
OWGL may provide amenities such as lighting, TVs, Wi-Fi, sound systems, bars, refrigerators, streaming services, decorations, red carpet, confetti, balloons, or other features as part of the experience.
The Customer understands that amenities may be affected by signal issues, technical issues, maintenance, weather, power availability, vehicle model, or other conditions. Failure of a non-essential amenity does not entitle the Customer to a refund unless OWGL expressly agrees in writing.
19. PHOTOS, VIDEOS, AND MARKETING
Unless the Customer objects in writing before the trip, OWGL may take exterior vehicle photos or videos for operational, safety, promotional, or marketing purposes. OWGL will not knowingly publish sensitive personal information without consent.
The Customer is responsible for informing OWGL in advance if privacy restrictions apply to the event, passengers, minors, celebrities, corporate clients, or private locations.
20. MINORS AND SCHOOL EVENTS
For proms, school events, youth events, children’s parties, or any reservation involving minors, the Customer agrees that all minors must follow OWGL’s safety rules and all applicable laws.
No alcohol, drugs, weapons, vaping, smoking, or illegal substances are permitted for minors under any circumstances.
OWGL reserves the right to terminate service immediately, without refund, if any minor or passenger violates safety rules, company policy, or applicable law.
21. ACKNOWLEDGMENT OF GROUP RESPONSIBILITY
The person booking the reservation accepts full responsibility for every passenger in the group, whether or not each passenger individually signs this Agreement.
The Customer confirms that they have authority to accept this Agreement on behalf of all passengers in their party and agrees to communicate all rules, policies, risks, and responsibilities to the group.
22. NON-REFUNDABLE SERVICES AND SPECIAL ARRANGEMENTS
Special arrangements, custom requests, add-ons, decorations, affiliate vehicles, specialty vehicles, long-distance trips, last-minute bookings, holiday bookings, prom bookings, wedding bookings, and high-demand dates may be non-refundable once confirmed.
OWGL reserves the right to determine refund eligibility based on the timing of cancellation, costs incurred, vehicle assignment, driver assignment, dispatch preparation, and any third-party commitments.
23. LIMITATION OF DAMAGES
To the fullest extent permitted by law, OWGL’s total liability for any claim arising out of or related to this Agreement shall not exceed the amount paid by the Customer for the specific transportation service giving rise to the claim.
OWGL shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to lost profits, missed events, missed flights, inconvenience, emotional distress, reputational harm, or loss of enjoyment.
24. ENTIRE AGREEMENT
This Agreement, together with any written invoice, quote, text confirmation, email confirmation, payment receipt, or booking details issued by OWGL, represents the entire agreement between the parties.
Any modification, waiver, discount, special arrangement, or exception must be confirmed in writing by OWGL.
25. SEVERABILITY
If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
26. GOVERNING LAW
This Agreement shall be governed by the laws of the state in which OWGL primarily conducts business, unless otherwise required by applicable law.
Any disputes arising out of or related to this Agreement shall be handled in the appropriate court or legal venue permitted by law.
27. CUSTOMER ACKNOWLEDGMENT
By signing below, submitting a deposit, making payment, confirming the reservation, or accepting services from OWGL, the Customer acknowledges and agrees that:
They have read and understood this Agreement.
They agree to be legally bound by this Agreement.
They accept responsibility for themselves and all passengers in their group.
They understand the deposit and cancellation policy.
They assume all risks associated with transportation services.
They release OWGL from liability to the fullest extent permitted by law.
They accept full responsibility for personal property, passenger conduct, damage, overtime, and additional charges.
CUSTOMER INFORMATION
I acknowledge that I have read, understood, and agree to be legally bound by the complete Transportation Services Agreement of One Way Global Limos. I accept responsibility for myself and all passengers in my reservation, including payment obligations, cancellation policies, liability waivers, personal property, passenger conduct, vehicle damages, overtime charges, cleaning fees, smoking fees, and any additional fees that may apply.